Contact Options Available
Lucky Ones offers two confirmed ways to reach support: live chat and email. No other contact methods are confirmed for this page. That includes phone lines, contact forms and social media channels.
Players in Australia should treat these two channels as the only supported routes. Using a different method that is not listed here is not recommended.
Using Live Chat
Live chat is a confirmed support channel. It can suit shorter questions that you want to raise while you are already on the site.
Operating hours for live chat are not supplied here. Do not assume the channel is always open. Any availability details shown by the channel itself are the better guide.
Emailing Lucky Ones Support
Email contact is also confirmed. The support address is support@luckyones.com.
Email can suit longer enquiries. Writing in full lets you explain the situation in one message. It also leaves you with a written record of what you sent.
Which Method Should You Choose?
Both channels are confirmed, so the choice depends on your enquiry. The points below are general guidance only and not a Lucky Ones requirement.
- Choose live chat for a brief question that needs a short answer;
- Choose email when you need to describe several details clearly;
- Choose email if you prefer to keep a written copy of your message;
- Choose either channel when you are unsure, then follow up through the other if needed.
If you want to return to the main pages first, start from the Lucky Ones online casino homepage.
Preparing a Clear Enquiry
A well-prepared message is easier to read and easier to answer. This general sequence is optional and is not an official procedure.
- Identify the reason for contact;
- Choose a confirmed method, either live chat or email;
- Gather relevant non-sensitive context, such as useful dates or references where they apply;
- Write the enquiry clearly and state what you want clarified.
Keep the message focused on one topic where possible. A short, direct description usually works better than a long one.
Protecting Your Details When Writing In
Take care with what you share in any support message. As general advice, avoid sending the following items.
- Your account password;
- Any authentication credentials;
- One-time codes sent to your phone or email;
- The full security code from the back of a payment card.
Only use the support email address shown on this page. Double-check the spelling before you send a message.