What Personal Information Does Registration Ask For?
The reviewed registration flow on the Lucky Ones online casino site asks for several personal and account details. These cover sign-in credentials, identity details, contact details and address details.
The fields observed in the form were:
- email and password;
- first name and last name;
- date of birth;
- country and currency;
- phone number;
- city, address and postcode;
- promo code.
This list reflects what the form displayed. It does not describe how each item is stored or used.
How the Sign-Up Form Is Organised
The registration flow was observed in two stages. The reviewed run was completed on desktop using Chrome.
The country selector required manual selection. The optional promo-code field appeared next to required registration inputs. Users should check which fields are mandatory before submitting details.
Consents Shown During Registration
The form displayed several confirmations and acceptances. One of them was kept separate from the others.
- confirmation of being at least 18 years old;
- acceptance of the Terms and Conditions;
- acceptance of the Privacy Policy;
- separate consent for promotional communications.
Promotional communications were presented as their own consent. The supplied evidence does not describe how marketing messages are handled after that point.
Email and Phone Confirmation
After registration, a welcome and confirmation email was received in the reviewed flow. This shows that the platform sent an email to the registered address. It does not describe any wider email processing.
Phone confirmation was not requested during registration. A phone field was present in the form, but no phone verification step was observed.
Is Identity Verification Part of Registration?
No document upload was required during standard account registration. Identity and address checks come later, under the published verification rules.
Those rules state that identity and address verification is required for the first cashout. They also say checks may be requested for additional account or payment reasons.
When Verification Checks May Apply
The published rules list several situations where checks may be requested. A request depends on the circumstances of the account.
- a first withdrawal request;
- an age or identity check;
- a payment ownership check;
- inconsistent or unusual account activity.
Verification may also be requested before promotional winnings or account rewards are released.
Documents That May Be Requested
For identity, the rules name a passport, driving licence or national identity card. For address, they name a recent utility bill or bank statement. Proof of address is generally expected to be issued within the last three months.
Documents can be uploaded from the Documents or Verification area of the personal account. Document requests may vary by account and by the type of check.
Payment Ownership Checks and Withdrawals
Where applicable, a payment ownership check may ask for card, bank account or e-wallet evidence. Its purpose is to confirm that the payment method belongs to the account holder.
Crypto deposits may not require separate payment-method proof. Identity and address checks can still apply in those cases.
Withdrawal processing may remain pending until the required identity, address and payment checks are complete. Document review may also take place before the listed payment-method processing period begins. The published rules state no guaranteed document-review timeframe.
Operator and Contact Details
The operator named for Lucky Ones is Just Entertainment B.V. This page does not state the operator's legal role in relation to personal data.
Support is available through live chat and email at support@luckyones.com. These are general contact routes for account questions.