Contact Us

If you have a question or need a hand with anything, our support team at Lucky Ones is always ready to help. We’re committed to providing clear and timely assistance to ensure your gaming experience is smooth and enjoyable. Whether you have a query about your account, payments, or games at the Lucky Ones AU, our team is here for you.

How to Get in Touch

We offer a couple of straightforward ways for our Aussie players to reach us. Choose the method that suits you best:

• Live Chat: For instant help, our Live Chat is available around the clock, 24/7. Simply click the chat icon on any page to connect with a support agent in real-time. This is the quickest way to get answers about your account, bonuses, or any immediate issues.
• Email Support: You can also send us an email at support@lucky-ones-casinos.net. We aim to respond to all enquiries within a few hours during standard business days. This option is ideal for less urgent matters or if you need to provide documents.

Dedicated VIP Support

Our high-roller and VIP players receive dedicated support for a more personalised service. If you are a member of our VIP Club, you can contact your personal account manager directly or email our specialised team at vip@lucky-ones-casinos.net for priority assistance.

Frequently Asked Questions

Before reaching out, you might find a quick answer to your question below.

How do I verify my account?

Account verification, also known as KYC (Know Your Customer), is required before you can make your first withdrawal. You’ll need to submit a clear copy of your photo ID and a recent proof of address through your account portal. The process is typically completed within 24 hours on weekdays.

What are the withdrawal times?

Withdrawal times can vary based on the method you choose. E-wallets and cryptocurrency withdrawals are generally the fastest, often processed within an hour or so after approval. Bank transfers may take between 3-5 business days to appear in your account.

Is there phone support available?

Currently, we do not offer support via telephone. Our Live Chat and email channels are fully equipped to handle all player enquiries efficiently.

At Lucky Ones, we’re dedicated to providing a secure and transparent environment for our players. If you have any concerns or wish to learn more about how we handle your information, please take a moment to read the Lucky Ones privacy policy.